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Implications for Platform Capitalism

In everyday discourse, consumers often believe that they are “gaining” or “getting their money’s worth.” Yet this perception does not arise from the acquisition of additional benefit, but from choice pathways already structured by capitalist systems. Individuals merely select between different narratives of gain, while mistaking these options for autonomous judgement. As The Attention Merchants suggests, persuasion rarely operates through coercion, but through the internalisation of choices that appear reasonable within guided contexts. What remains less visible is that these recognitions are simultaneously converted into data value.

 

Rather than centring on experience, the operational logic of the restaurant is organised around profit optimisation. The afternoon placement of Haidilao’s all-you-can-eat offer is therefore not incidental. Hot pot’s sensory intensity and its incompatibility with conventional afternoon routines lower aesthetic and social expectations, allowing consumers to accept narratives of casual and low-investment dining. Psychological and temporal thresholds are thus quietly reduced.

 

Historically, hot pot consumption peaks in the evening. Through price-based promotion and the circulation of negative evaluations on social media, Haidilao reactivates an otherwise disadvantageous time slot. Instead of weakening demand, negative discourse generates attention, verification, and renewed participation. Platform visibility and offline revenue therefore reinforce one another within the same economic circuit. In this sense, “getting one’s money’s worth” represents not a victory over the system, but a renewed extraction of value from individual behaviour.At a broader level, modern consumption is sustained through behavioural mechanisms such as the decoy effect, price anchoring, and time limitation, which encourage selections that appear economical while exceeding genuine need. Low price functions less as saving than as an entry point into unnecessary consumption.

 

This logic becomes especially visible in Haidilao’s promotion. Consumers reorganise eating rhythms and bodily discipline in response to time restriction, discount logic, and narratives of value recovery. What appears as rational self-management reflects the success of guided choice. Consumption is reorganised around efficiency and psychological compensation rather than comfort or need.For Haidilao, this structure involves minimal risk. Service labour is temporarily suspended as attention shifts entirely toward eating efficiency, allowing both profit and labour expenditure to be optimised. Human service, once central to the brand, becomes a cost that can be quietly reduced.

 

Ultimately, this process is not produced by a single commercial tactic, but by the convergence of platform capitalism and behavioural psychology. Choice does not disappear; it is reformatted into a form that appears free while remaining highly predictable.

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